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The Story Behind Loloma Care

Because great support begins with genuine relationships.
At Loloma Care, we believe disability support is about so much more than providing a service.
It's about taking the time to understand the person behind the plan, building genuine relationships and creating support that helps people feel heard, valued and empowered.
That's the foundation Loloma Care was built on, and it's still the reason we continue to do things differently.
Meet Emily

Why I Started Loloma Care

Every business has a story. Here's ours. I started Loloma Care after spending years working in the disability sector and reaching a point where I realised something wasn't sitting right with me. I loved supporting participants. I loved mentoring staff. I loved building relationships with families and helping people achieve meaningful goals. What I didn't love was seeing how easily people could become numbers. Too often, the focus shifted away from the individual and towards growth, KPIs and filling rosters. I found myself constantly trying to improve systems, advocate for participants and support staff, but the deeper issues were much bigger than one person could change. Eventually I realised that if I truly wanted to make a difference, I needed to stop trying to change someone else's business and start building the kind of provider I believed people deserved. That's how Loloma Care began.

Care That's Shaped by Experience

My passion for supporting people doesn't just come from working in the disability sector.
It also comes from personal experience.
Throughout my own health journey, I've experienced what it's like to rely on the support, kindness and understanding of others.
While my experiences weren't through the NDIS, they gave me a deeper appreciation for how much trust people place in those who support them.
I understand that sometimes it's the smallest moments, a kind conversation, reliability, patience or simply feeling listened to, that make the biggest difference.
Those experiences continue to shape the way we support every participant and every family who chooses Loloma Care.

Meet Emily

Managing Director
I created Loloma Care with one simple goal, to create and be the kind of provider I always wished existed. As a mum, I also understand how important it is to trust the people supporting those you care about. I know families aren't just looking for a provider, they're looking for people who will genuinely care.
Combined with my own personal health journey and professional experience, those perspectives have shaped the values behind Loloma Care and continue to guide every decision we make.
I still believe the little things make the biggest difference.
Taking the time to listen.Returning a phone call or message.Remembering what's important to someone.Building trust through consistency. Those things might seem small, but together they create support that genuinely changes lives. Outside of Loloma Care, family is at the centre of my world. Being a mum has taught me patience, resilience and the importance of trusting the people who support those you love. Those same values guide the way we care for every participant and family who chooses Loloma Care. That's the standard I expect from myself and from every member of the Loloma Care team.
"I didn't start Loloma Care to become the biggest provider. I started it to become the provider people never wanted to leave."

What We Believe

Relationships build better outcomes
Trust is at the heart of everything we do.
Every person deserves to feel heard
Your goals, choices and preferences guide the supports we provide.
Great support starts with understanding
Because every meaningful relationship begins by listening.
Quality always comes before quantity.
We're committed to growing with purpose so every participant continues to receive the personalised support they deserve.
People come before paperwork.
We take the time to understand the individual, not just their plan.
Communication creates confidence
Families, participants and staff should always know where they stand.

Let's start with a conversation

We'd Love to Get to Know You
Whether you're exploring support options for yourself or someone that you care about, we'd love the opportunity to have a conversation. No pressure. No complicated process. Just a friendly chat to learn more about your goals, answer your questions and see how we can help.
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Loloma Care acknowledges the Traditional Custodians of the land on which we operate, live and gather as ​a team. We recognise their continuing connection ​to land, water and community. We pay respect to Elders ​past, present and emerging.